Here are some of the more frequently asked questions we get. Don't see your question answered here? Then drop us a note and we'll get right back to you.
Where are you located?
Our address is 224 West 35th Street, 10th Floor, New York, NY 10001. That's between 7th & 8th Avenues...just 2 block north of Penn Station. For directions, click here.
What are your hours of operation?
Our studio is not set up as a retail outlet, so our hours depend on the events and meetings at hand. Please be aware to avoid coming to the studio when we're not there, we strongly advise you make an appointment first. That said, we generally make ourselves available Monday, Wednesday, Thursday, and Friday from 10am to 5pm. We also reserve Wednesday and Thursday evenings up to 7pm for our clients that can't meet during the day. If our event schedule permits, we can also meet weekends. We're also happy to set up FaceTime, Skype, or phone consultations.
Do you accept walk-ins?
Absolutely. BUT, as mentioned above, we aren't a retail outlet, so we're really only in the studio when we have events or client meetings to attend. It's best to make an appointment.
Can I order flowers for same-day delivery?
We would love to! If you contact us before 11am on a weekday, chances are very high we can fulfill your order the same day. We don't usually have flowers on hand, so same-day delivery requires we get the order in before the flower market closes.
How early should I be planning an event?
Don't be discouraged if you think you're contacting us last minute. We try to do our best to accommodate ALL of our clients. So send us a note and let's see what we can do. That said, there are a couple factors that go into how much time you should leave for planning. The time of year of your event plays into our availability, so if you're planning a May wedding...the height of wedding season...it would be best to reach out at least 6 months in advance. The bigger and more complex the event, the earlier the better. Corporate clients reach out about 3-4 months in advance. A third of our wedding clients reach out a year in advance of a wedding, but the average is about 6-7 months. And more intimate events might need just a few weeks to work out. Review our COVID-19 FAQ for more info.
What makes you different from the other florists?
There are a few things that make us a bit different from other florists. We're a small boutique outfit and plan to stay that way. Why? Because we feel each of our clients deserves that special one-on-one touch like walking into your favorite coffee shop and they start your coffee before you even reach the counter to order. When you sit down to talk to Al and Jay, you're speaking directly to the two people responsible for the flowers. For events, one or both of them will be present making sure everything goes perfectly according to plan.
We also believe each client is unique, which is why we don't have preset event packages or pricing. It's our goal to bring your vision to life. Don't have a clue where to begin? That's perfectly fine...we can bring as much of our expertise to bare as needed. We just don't want to trample over your vision or ideas.
Without pre-set pricing or packages, you're probably expensive, right?
Custom to us doesn't mean expensive. It just means it might take a bit longer to get all the details about what you want and work up pricing. We're more than happy to duplicate something in a picture you show to us, but we're equally happy (even more so) to take the time to listen to what you want and work with you to come up with the perfectly tailored solution. We don't have any minimum budget requirements either.
How many events can you handle per day?
We have a number of designers and helpers we can call upon to help with events as needed. But we prefer to take on no more than two events per day. Ideally Al, Jay, or both will be present for your event. In rare cases, we may accept a third event if it is a low-complexity affair (eg only requires delivery). Our policy is to take clients on a first-signed basis. If you're considering Fleurs du Mois and we already have a signed client on the same day as your event, we will notify you if a third potential client contacts us for the same day.