The COVID-19 pandemic has impacted all our lives. This page should answer most of the questions we've been getting. Don't see your question answered here? Then drop us a note and we'll get right back to you.
Are you open for business?
Yes. We are working from home as many of you are. Any meetings we take are being conducted over FaceTime or phone call for the time being. Due to current local restrictions, however, we are unable to accept gift orders or provide weekly and monthly subscription services until the restrictions have been lifted.
I have an event scheduled with you. Can I reschedule?
Yes. We will allow for rescheduling as long as the final decision to do so is at least 3 weeks prior to your event. We also understand that even if the "all clear" is given, it may be some time before our clients are comfortable to proceed with event plans, so we'll allow reschedulings for the foreseeable future.
Can I reschedule less than 3 weeks prior or cancel my event?
Yes. Please refer to the Changes/Cancellations section of your contract for terms.
Are you accepting new bookings?
Yes. Ideally we'd love to meet face-to-face, but we are currently using FaceTime or phone calls to meet our clients and discuss details.
What can I do to prepare for our FaceTime or phone call meeting?
If you can find some pictures that give a rough approximation of what you looking for, please feel free to email us those picture prior to our meeting. It would also be helpful (though not necessary) to have a separate device to access the internet during the phone call in case it's called upon to look at a website together.
When will you resume normal operations?
That's the million dollar question, right? Currently the state of New York has dictated non-essential businesses must cease operations. As much as we'd like to think flowers are necessary (perhaps now more than ever), we have to abide by the state directive. Once this restriction is lifted, we will resume normal operations as soon as possible. There may be a period of time where aspects of the industry take some time to come back up to speed before we can fully resume our commitments. Flower suppliers, for instance, could take days or more before the supply chain is restocked.